Refund policy

By purchasing from our store, you agree to all terms outlined in this policy. We are committed to providing high-quality products and a smooth shopping experience, and we encourage all customers to review this policy carefully before placing an order. Once an order is placed and payment is confirmed, you will receive a confirmation email and your order will begin processing. Processing typically takes between 2–5 business days; however, during high-demand periods such as product drops, holidays, or sales, processing times may be longer. We reserve the right to delay or cancel orders if necessary due to stock availability, suspected fraud, or unforeseen circumstances.

After processing, orders are shipped and delivery times generally range from 7–21 business days depending on your location and current shipping conditions. While we do our best to ensure timely delivery, please understand that these timeframes are estimates and not guarantees. Due to high demand, limited production runs, and supplier logistics, items may take longer than expected to arrive. By placing an order, you acknowledge and accept that shipping delays may occur. We are not responsible for delays caused by shipping carriers, customs, weather conditions, or incorrect shipping information provided at checkout. Once your order has shipped, you will receive a tracking number via email; please allow a few days for tracking updates to appear.

All sales are considered final unless an item arrives damaged or incorrect. If you receive a defective, damaged, or wrong item, you must contact us within 7 days of delivery and provide clear photo evidence so we can review your request. Refunds or replacements will only be issued in these cases. We do not offer refunds for incorrect sizing, delays in shipping, or changes of mind, so please review all product details and size charts carefully before purchasing. At this time, we do not offer exchanges.

Once a package has been shipped, it is the responsibility of the shipping carrier. We are not liable for lost or stolen packages. If your tracking information shows that your package has been delivered but you have not received it, you must contact the shipping carrier directly for assistance. Additionally, many of our products are released in limited quantities, and we do not guarantee restocks once items are sold out.

If you have any questions or concerns, you may contact our support team, and we will respond as soon as possible, typically within 24–48 hours. By completing your purchase, you confirm that you have read, understood, and agreed to this store policy, including the possibility of extended processing and shipping times.